FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

How could I have used this much water?

You may have a leak on your property or inside your house, such as a leaky toilet or faucet that is difficult to detect. Just call the office, and we'll work with you to solve the problem.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area. We may be doing work in your area that would cause your pressure to temporarily drop. You can also check our Alerts section of the website for a message about repairs or work being done in your area. 

Why is my water dirty/discolored?

A repair could have been completed recently allowing air to enter the line, causing a milky look;

Or someone may be pulling water from a nearby flush stand, which is causing your water to be a yellow or brown color.

Please let us know of any discolored water, and we will send someone out to flush.

What chemicals does our utility district add to the water?

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water. If you would like more detailed information, please refer to our water quality report under the Forms & Reports tab, or call the office at 936-372-9858.

My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a past due balance when I know I paid my bill?

We may have received your payment after the bills were printed. Call our office, and we will check your account. If you paid with a debit card or check, you may want to check to see if the payment cleared your bank acount as well. 

Why do I have a late charge when I paid my bill on time?

Your payment may have been posted to your account after the due date. Please keep in mind, checks sent directly from the bank may take 7-14 days to get to us, even if you schedule it to be paid before the due date. Just give us a call, and we can check your account.

What do the Flushing Dates mean on my bill?

Sometimes after a line break or repair, dirt and sediment get in the lines causing customers to experience dirty or discolored water. During the dates listed as flushing dates, our outside technicians go to designated flush stands and run water to help clear the lines. 

I need my water line located. Who do I call?

If you need a water line located, please call Texas 811. They will ask you questions about where you will be digging and then generate a ticket that will be sent to us and any other local utilities to locate any lines that may be in the area.

I am moving to a property in this area. What do I need to do to set up service?

If you are purchasing the property, you need to fill out the new service application and provide us with a copy of your driver's license, a copy of your warranty deed, and pay the necessary fees.

If you are renting, you need to fill out the rental application, provide us with a copy of your driver's license, and pay the necessary fees.

Please call the office, and we would be happy to help you.

For more information on new service fees, please see the All Forms & Reports tab.